If your tenant is struggling with their finances or benefit claim, you can direct them to Shelter for help. Shelter are opening their Information Resource Centre in Ernest English House, Buckwell Street, Plymouth in December 2018. There will be 2 computers and a phone line, with a full-time member of staff dedicated to helping your tenants with guided self-help. Guidance will be for benefit claims, housing applications, job searches, Shelter ‘get help’ pages and other related assistance. The member of staff who will be running this service is called Rachel Hembury. The Information Resource Centre can be accessed Monday to Friday 9.30-12.30 and 13.30-15.30, no appointment is necessary.